Skills & Competencies for Sales Support Manager

Sales Support Manager job profile

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JOB SUMMARY for Sales Support Manager

Manages the daily operations of the sales support function.

JOB RESPONSIBILITIES for Sales Support Manager

Oversees the resource allocation and workflow of all support activities including order processing, RFP response, data collection, and the preparation of reports to support sales teams. Identifies and resolves operational issues. Implements promotional events to increase sales volume. May resolve complex customer requests or complaints. May manage the processing of sales incentive or commission programs.

Sales Support Manager SALARY RANGE

BASE 50%
$121,287
TOTAL 50%
$133,022
Job Level
M02
Job Code
SM15000348
Education/Degree
Bachelor's Degree
Reports To
Director

Sales Support Manager Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Sales Support Manager skill and competencie below to view definitions.
JOB FAMILY COMPETENCIES CORE COMPETENCIES
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14 general skills or competencies (Job family competencies) for Sales Support Manager

1 Job Family Competencies – Customer Complaint Resolution
Proficiency Level -3
Skill definition-Determining and investigating root causes of customer complaints to create prompt resolutions and deliver a high-quality service experience.
Level 1 Behaviors
(General Familiarity)
Documents customer complaints in the company system for prompt problem resolution.
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Level 2 Behaviors
(Light Experience)
Follows standardized procedures and practices used in complaint resolution.
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Level 3 Behaviors
(Moderate Experience)
Communicates with customers to determine and investigate cause of conflicts and complaints.
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Level 4 Behaviors
(Extensive Experience)
Improves the resolution process for all customer complaints to ensure a positive customer experience.
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Level 5 Behaviors
(Mastery)
Adapts to new technologies used in complaint management to improve customer service and resolution.
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2 Job Family Competencies – Prospecting
Proficiency Level -3
Skill definition-Identifying potential customers for products and services and converting them to revenue-generating customers.
Level 1 Behaviors
(General Familiarity)
Clarifies the principles of prospecting in the business development cycle.
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Level 2 Behaviors
(Light Experience)
Compiles results of email, social media, and other prospecting methods to generate more leads.
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Level 3 Behaviors
(Moderate Experience)
Analyzes lead information from various sources to build target lists for prospecting activities.
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Level 4 Behaviors
(Extensive Experience)
Manages the entire sales process, from prospecting new leads to the activation of new accounts.
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Level 5 Behaviors
(Mastery)
Builds prospecting lists based on proprietary research for fast and cost-effective ways to reach out to clients.
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3 Sales Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Manager
Proficiency Level - 4
5 Competency for - Sales Support Manager
Proficiency Level - 5

10 soft skills or competencies (core competencies) for Sales Support Manager

1 Core Competencies – Products And Services
Proficiency Level -3
Skill definition-Knowledge of the full array of our organization's products and services including those that are created for internal customers; insight into the differentiating factors that distinguish them from those of competitors.
Level 1 Behaviors
(General Familiarity)
Cites examples of how customers use our business's products and services.
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Level 2 Behaviors
(Light Experience)
Describes our organization's current marketing campaign.
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Level 3 Behaviors
(Moderate Experience)
Announces and explains updates of products and services and delivery.
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Level 4 Behaviors
(Extensive Experience)
Enhances employees' understanding of several sets of interrelated products and services and their interdependence.
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Level 5 Behaviors
(Mastery)
Conceives and plans our business’s future structure according to the target market and P/S strategy.
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2 Core Competencies – Meeting Management
Proficiency Level -4
Skill definition-The practice of planning, organizing, conducting and participating in well-structured meetings for effectiveness and productivity.
Level 1 Behaviors
(General Familiarity)
Contrasts the differences among in-person, telephone, and video meetings.
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Level 2 Behaviors
(Light Experience)
Assists in defining meeting agenda and preparing meeting materials.
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Level 3 Behaviors
(Moderate Experience)
Collaborates with cross-functional teams and external meeting service providers to organize conferences and events.
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Level 4 Behaviors
(Extensive Experience)
Builds and manages relationships with external meeting service vendors to fulfill organizational needs.
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Level 5 Behaviors
(Mastery)
Advocates for the application of advanced meeting tools to improve meeting efficiency.
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3 Sales Support Manager - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Sales Support Manager
Proficiency Level - 4
5 Competency for - Sales Support Manager
Proficiency Level - 5

Summary of Sales Support Manager skills and competencies

There are 0 hard skills for Sales Support Manager.
14 general skills for Sales Support Manager, Customer Complaint Resolution, Prospecting, Sales Enablement, etc.
10 soft skills for Sales Support Manager, Products And Services, Meeting Management, Planning and Organizing, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Support Manager, he or she needs to be skilled in Products And Services, be skilled in Meeting Management, and be skilled in Planning and Organizing.

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